FAQ 2022

Find all the answers to the most frequently asked questions (ticketing, vaccination pass, health pass, subscriptions, health measures, etc.) and prepare your visit to the La Rochelle Aquarium. The whole team looks forward to welcoming you soon!

Important information

VACCINAL PASS

As of Monday 14 March 2022 and in accordance with current legislation, no health or vaccination pass is required to visit the La Rochelle Aquarium. Masks are no longer required on the site.

To avoid waiting at the ticket office, please buy your ticket on our website.

The average duration of the visit is estimated at 1h30, the last admissions are made 1h30 before closing.

See you soon, in the heart of the ocean!

Exceptional measures

Are the vaccination pass, health pass or mask compulsory?

No, since 14 March 2022, the vaccination pass, the health pass and the mask are no longer required to visit the La Rochelle Aquarium.

government website.

Online ticketing

Is it compulsory to buy time-stamped tickets on the internet?

In order to avoid waiting at the box office, we strongly advise you to buy your tickets on our website.

 

Buy your tickets on the Aquarium’s website

How can I benefit from a reduced rate when I buy my ticket online?

Students, disabled people, large families: to benefit from the €2 refund per ticket, buy your tickets on our website and present your proof at the ticket office 5 minutes before the start of your visit.

 

Buy a ticket online

 

When you come to the Aquarium, 5 minutes before the start of your visit, we ask you to follow access B. You will be systematically asked for your ticket and your proof of identity.

 

The following documents will entitle you to a refund of €2 per person:

  • Disabled person: PSH card.
  • Large family: the large family card or, failing that, the family record book, the valid health insurance card.
  • Student: a valid student ID.
I bought my tickets online but I haven't received them, is this normal?

Did you receive a payment confirmation from the Aquarium La Rochelle when you purchased? If so, the order was indeed placed. You can get your tickets back by logging in to your personal account and selecting the My Orders section.

 

Go to our online ticketing service

 

If the order was not successful, we invite you to renew your purchase by selecting a time slot with more than 10 available seats.

Do I need to print my ticket?

It is not necessary to print your ticket. You can present it directly on your smartphone at the Aquarium using the line A.

Visit

What are the opening hours of the Aquarium?

From January 3, 2022 to March 31, 2022, the Aquarium is open daily from 10 a.m. to 8 p.m.

 

The average duration of the visit is estimated at 1h30, the last admissions are made 1h30 before closing.

 

Find the Aquarium’s opening times here

Do you accept pets?

Unfortunately, dogs are not allowed on the tour.

 

This measure was imposed on us by the decree of 25 March 2004, published in the Journal Officiel on 1 April 2004.

This decree sets out the general rules for the installations of zoological establishments of a fixed and permanent nature, presenting live specimens of local or foreign fauna to the public and falling under heading 2140 of the nomenclature of classified installations for environmental protection.

 

Article 13 of this decree concerns more particularly our friends the dogs:

“The animals must be protected from predation by animals not belonging to the establishment. They must not be disturbed or excited by animals outside the establishment. Where necessary, establishments must implement programmes to control these undesirable animal populations. ”

 

The only animals we can accept are dogs that accompany the visually impaired.

Do you have a picnic area?

The Aquarium does not have a specific room for a picnic.

There are benches on the Aquarium’s forecourt, protected from the rain, which are available to visitors.

Is there a cloakroom?

Due to the health crisis, the cloakroom and buggy and wheelchair loan services are closed.

 

Bags larger than 60*40*20 cm will not be accepted on the tour.

Can I have lunch during my visit to the Aquarium?

The visit to the Aquarium lasts on average 1.5 hours.

 

It is not possible to leave for lunch to re-enter the exhibition. Plan to eat before or after the visit.

 

Access to the Là-Haut brasserie is independent of the visit, as is the takeaway area located in front of the Aquarium entrance.

Can I bring a buggy or a wheelchair?

Buggies and wheelchairs are allowed on the tour, but bicycle trailers, draisies or tricycles are not allowed.

 

The La Rochelle Aquarium has been awarded the Tourism and Disability label. The entire exhibition is accessible.

 

Due to the sanitary crisis, the loan of pushchairs and wheelchairs is unavailable. Bags larger than 60*40*20 cm are not accepted on the tour.

Can I take photos or film in the Aquarium?

Cameras and video cameras are permitted during the visit.

However, for the health of the animals, flash photography is strictly prohibited.

Does the Aquarium have a car park?

Two municipal car parks are available in front of the Aquarium La Rochelle.

 

Parking Encan :

Paying municipal car park, located in front of the Aquarium. Details and rates here.

 

 

Vieux Port Sud car park:

Covered municipal pay car park, located next to the Aquarium, opposite the Mercure Hotel. Details and rates here.

 

 

Parking P+R :

This is a relay car park, located on the periphery of the city (link with the city centre via shuttle bus).

 

 

More information on the Access page

 

We would like to visit in a group, can we come directly to the Aquarium?

Reservations must be made with the sales department at least 72 hours before your visit.

 

You can contact them by telephone or email at: reservation@aquarium-larochelle.com

If, despite this additional information, your questions remain unanswered, we invite you to contact us using the contact form below or by telephone on +33 5 46 34 00 00.

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