FAQ 2021

Find below the answers to the most frequently asked questions (ticketing, subscriptions, sanitary pass, sanitary measures…) and prepare your visit to the  Aquarium La Rochelle. The whole team looks forward to welcoming you soon!

Important information

Sanitary Pass

The entire Aquarium team is delighted to welcome you! Due to the current circumstances, our capacity is very limited. Only the purchase of time-stamped tickets on our website allows you to visit the Aquarium La Rochelle.

Following the latest government announcements, from July 21, 2021, presentation of a valid health pass is mandatory to visit the Aquarium for adults (from the age of 18).

The entire team thanks you for your understanding and looks forward to welcoming you.

Sanitary Pass

Is wearing a mask compulsory?

Wearing a mask is compulsory for adults and children from the age of 11. It is strongly recommended from the age of 6.

Is the sanitary pass compulsory?

Following the latest government announcements, from July 21, 2021, presentation of a valid health pass is mandatory to visit the Aquarium for adults (from the age of 18).

 

Find all the information about the sanitary pass on the government website.

What is a sanitary pass?

The “health pass” consists of the presentation, digitally (via the TousAntiCovid application) or on paper, of one of the following three health proofs

 

1. Vaccination, provided that people have a complete vaccination plan and the necessary time after the final injection, i.e. :

 

7 days after the 2nd injection for double injection vaccines (Pfizer, Moderna, AstraZeneca).

28 days after injection for single injection vaccines (Johnson & Johnson)

7 days after injection for vaccines in people with a history of Covid (single injection).

 

Since 27 May, all vaccinated persons can collect their vaccination certificate on the Health Insurance teleservice https://attestation-vaccin.ameli.fr . In addition, any health professional can retrieve a vaccination certificate and print it if a person requests it.

 

2. The certificate of a negative test less than 72 hours old

 

All RT-PCR, antigenic and supervised self-tests generate a proof as soon as the result is entered by the healthcare professional in SI-DEP, which can be printed out on-line and which is also made available to the patient via an e-mail and an SMS to be retrieved on the SI-DEP portal (https://sidep.gouv.fr). On TousAntiCovid, the import of the proof into the application is done by the patient.

 

3. The result of a positive RT-PCR or antigenic test attesting to the recovery of Covid-19, dating back at least 11 days and less than 6 months.

 

Positive RT-PCR or antigenic tests older than 11 days and less than 6 months (considered to date) indicate a limited risk of re-infection with Covid-19.

 

 

Find all the information related to the health pass on the government website.

From what age is the sanitary pass compulsory?

The pass is required for adults over 18 from July 21, 2021.

 

Find all the information related to the health pass on the government website.

What sanitary measures have been put in place at the Aquarium La Rochelle?

For your safety and that of the team, the Aquarium has put in place new measures. Amongst the most important, wearing a mask is compulsory for adults and children from the age of 11 and is strongly recommended for children aged 6 and over, fifteen or so hydro-alcoholic gels are available at regular intervals and the frequency of cleaning in key areas has been greatly increased.

 

We would also like to inform you that the cloakroom service is closed. It is therefore not possible to leave personal effects (coat, umbrella, suitcase, etc.).

 

Consult all the sanitary measures at the La Rochelle Aquarium

Is the number of places limited?

Yes, the number of places is very limited, certain time slots, half-days or days can quickly be full; only the purchase of time-stamped tickets on our website allows access to the Aquarium on the day and at the time chosen.

 

Buy your tickets on the Aquarium’s website

Online ticketing

Is it compulsory to buy time-stamped tickets on the internet?

As the capacity of the Aquarium has been greatly reduced, certain time slots can quickly become full.

 

Only the purchase of time-stamped tickets on our website allows access to the Aquarium on the day and at the time chosen.

 

Buy your tickets on the Aquarium’s website

 

If there are still places available, it is possible to buy them at the Aquarium’s ticket office. However, access to the Aquarium cannot be guaranteed. You can also buy your tickets for the following day or any other day at any available time slot at the Aquarium ticket office.

How can I benefit from a reduced rate when I buy my ticket online?

Students, disabled people, large families: to benefit from the €2 refund per ticket, buy your tickets on our website and present your proof at the ticket office 5 minutes before the start of your visit.

 

Buy a ticket online

 

When you come to the Aquarium, 5 minutes before the start of your visit, we ask you to follow access B. You will be systematically asked for your ticket and your proof of identity.

 

The following documents will entitle you to a refund of €2 per person:

  • Disabled person: PSH card.
  • Large family: the large family card or, failing that, the family record book, the valid health insurance card.
  • Student: a valid student ID.
I bought my tickets online but I haven't received them, is this normal?

Did you receive a payment confirmation from the Aquarium La Rochelle when you purchased? If so, the order was indeed placed. You can get your tickets back by logging in to your personal account and selecting the My Orders section.

 

Go to our online ticketing service

 

If the order was not successful, we invite you to renew your purchase by selecting a time slot with more than 10 available seats.

Do I need to print my ticket?

It is not necessary to print your ticket. You can present it directly on your smartphone at the Aquarium using the line A.

Visit

What are the opening hours of the Aquarium?

From 3 July to 31 August 2021, the Aquarium will be open every day from 9am to 11pm.

 

The average length of the visit is estimated at 1.5 hours, with the last entries 1.5 hours before closing time.

 

Find the Aquarium’s opening times here

Do you accept pets?

Unfortunately, dogs are not allowed on the tour.

 

This measure was imposed on us by the decree of 25 March 2004, published in the Journal Officiel on 1 April 2004.

This decree sets out the general rules for the installations of zoological establishments of a fixed and permanent nature, presenting live specimens of local or foreign fauna to the public and falling under heading 2140 of the nomenclature of classified installations for environmental protection.

 

Article 13 of this decree concerns more particularly our friends the dogs:

“The animals must be protected from predation by animals not belonging to the establishment. They must not be disturbed or excited by animals outside the establishment. Where necessary, establishments must implement programmes to control these undesirable animal populations. ”

 

The only animals we can accept are dogs that accompany the visually impaired.

Do you have a picnic area?

The Aquarium does not have a specific room for a picnic.

There are benches on the Aquarium’s forecourt, protected from the rain, which are available to visitors.

Is there a cloakroom?

Due to the health crisis, the cloakroom and buggy and wheelchair loan services are closed.

 

Bags larger than 60*40*20 cm will not be accepted on the tour.

Can I have lunch during my visit to the Aquarium?

The visit to the Aquarium lasts on average 1.5 hours.

 

It is not possible to leave for lunch to re-enter the exhibition. Plan to eat before or after the visit.

 

Access to the Là-Haut brasserie is independent of the visit, as is the takeaway area located in front of the Aquarium entrance.

Can I bring a buggy or a wheelchair?

Buggies and wheelchairs are allowed on the tour, but bicycle trailers, draisies or tricycles are not allowed.

 

The La Rochelle Aquarium has been awarded the Tourism and Disability label. The entire exhibition is accessible.

 

Due to the sanitary crisis, the loan of pushchairs and wheelchairs is unavailable. Bags larger than 60*40*20 cm are not accepted on the tour.

Can I take photos or film in the Aquarium?

Cameras and video cameras are permitted during the visit.

However, for the health of the animals, flash photography is strictly prohibited.

Does the Aquarium have a car park?

Two municipal car parks are available in front of the Aquarium La Rochelle.

 

Parking Encan :

Paying municipal car park, located in front of the Aquarium. Details and rates here.

 

 

Vieux Port Sud car park:

Covered municipal pay car park, located next to the Aquarium, opposite the Mercure Hotel. Details and rates here.

 

 

Parking P+R :

This is a relay car park, located on the periphery of the city (link with the city centre via shuttle bus).

 

 

More information on the Access page

 

We would like to visit in a group, can we come directly to the Aquarium?

Reservations must be made with the sales department at least 72 hours before your visit.

 

You can contact them by telephone or email at: reservation@aquarium-larochelle.com

If, despite this additional information, your questions remain unanswered, we invite you to contact us using the contact form below or by telephone on +33 5 46 34 00 00.

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