Privacy policy
I. General Information
This Personal Data Charter is intended to inform users of the website www.aquarium-larochelle.com (hereinafter the “Site”) of the conditions under which their personal data is collected and processed by:
AQUARIUM LA ROCHELLE SAS
Quai Louis Prunier – CS50004
17000 La Rochelle
Tel.: +33 (0)5 46 34 00 00
AQUARIUM LA ROCHELLE SAS attaches particular importance to the protection of personal data and undertakes to process it in compliance with the General Data Protection Regulation (GDPR) No. 2016/679 of 27 April 2016 and the amended French Data Protection Act (“Loi Informatique et Libertés”).
II. Data Collected
As part of the use of the Site, AQUARIUM LA ROCHELLE SAS may collect the following data:
- Last name and first name
- Email address
- Phone number
- Postal code
- Information required to book tickets
- Information relating to requests made via the contact form
- Connection and browsing data collected through cookies and other trackers
Information identified as mandatory on the forms is marked with an asterisk.
If this information is not provided, AQUARIUM LA ROCHELLE SAS may be unable to process the relevant request.
III. Management of Personal Data
III.1 Purposes of Data Collection
The collection of personal data allows AQUARIUM LA ROCHELLE SAS to:
- respond to messages sent by Users of the Site via the “Contact” section and provide them with information about Aquarium La Rochelle’s services.
- enable Users to book tickets online to visit Aquarium La Rochelle.
The information essential to respond to Users’ requests, such as last name, first name, postal code, phone number, and email address, is marked with an asterisk on the collection forms. If the fields marked with an asterisk are not completed, AQUARIUM LA ROCHELLE SAS will be unable to process Users’ requests.
III.2 Retention of Personal Data
AQUARIUM LA ROCHELLE SAS undertakes to use Users’ personal data only for the time necessary to achieve the purposes described above, and for a maximum period of three (3) years from the last operation requested by the User that required processing of their personal data.
III.3 Data Recipients
AQUARIUM LA ROCHELLE SAS is a recipient of Users’ personal data.
AQUARIUM LA ROCHELLE SAS only transmits a User’s data to a third party when:
- The User has given prior consent to AQUARIUM LA ROCHELLE SAS for their data to be shared with that third party
- AQUARIUM LA ROCHELLE SAS must share the data with that third party in order to provide the service requested by the User or respond to their request
- AQUARIUM LA ROCHELLE SAS is ordered by a judicial authority or any other competent administrative authority to disclose the data in question.
For online booking services, Users’ data is stored on a centralized server hosted by AQUARIUM LA ROCHELLE SAS: Aquarium La Rochelle, Quai Louis Prunier – CS50004, 17000 La Rochelle
III.4 Security and Confidentiality of Personal Data
AQUARIUM LA ROCHELLE SAS has implemented technical and organizational security measures in line with the state of the art, particularly with regard to the security of its information system.
AQUARIUM LA ROCHELLE SAS has endeavored to put in place all useful measures to preserve the confidentiality and security of the User’s personal data processed and to prevent it from being altered, damaged, destroyed, or accessed by unauthorized third parties.
As part of ticket bookings and in order to support AQUARIUM LA ROCHELLE SAS’s security policy, the User will be required to enter a password, associated with a customer account, which will be strictly personal to them.
IV. Data Retention Period
Personal data is retained for a period not exceeding that necessary for the purposes for which it was collected.
Unless otherwise required by law, data from contact forms is retained for a maximum of three (3) years from the last contact with the user. Data relating to bookings is retained for the time necessary to manage the contractual relationship and is then archived in accordance with applicable legal obligations. Data collected via cookies is retained in accordance with applicable regulations and CNIL recommendations.
V. Data Recipients
Personal data is intended for the authorized departments of AQUARIUM LA ROCHELLE SAS.
It may also be transmitted to service providers involved in:
- hosting the Site
- managing online ticketing
- processing payments
- IT maintenance
- messaging services
- audience measurement tools
These service providers act solely for the needs of their assignments and in accordance with the instructions of AQUARIUM LA ROCHELLE SAS.
Data may also be disclosed where required by law or at the request of competent administrative or judicial authorities.
VI. Security and Confidentiality
AQUARIUM LA ROCHELLE SAS implements appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal data.
These measures are designed in particular to prevent:
- unauthorized access
- disclosure
- alteration
- accidental loss
- destruction of data
The user remains responsible for the confidentiality of their login credentials when a personal account has been assigned to them.
VII. User Rights
In accordance with applicable regulations, each user has the following rights:
- right of access
- right of rectification
- right to erasure
- right to restriction of processing
- right to object
- right to data portability
- right to withdraw consent at any time where processing is based on consent
- right to define directives regarding the fate of their data after their death
These rights may be exercised at any time:
By mail:
Aquarium La Rochelle SAS
Quai Louis Prunier – CS50004
17000 La Rochelle
By email:
To protect the confidentiality of personal data, proof of identity may be requested.
VIII. Complaints to the CNIL
If the user believes that the processing of their personal data does not comply with applicable regulations, they may lodge a complaint with:
CNIL – Commission Nationale de l’Informatique et des Libertés
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
IX. Cookie Policy
IX.1 What is a cookie?
A cookie is a text file placed on the user’s device (computer, tablet, or smartphone) while browsing the Site.
IX.2 Purposes of Cookies
Cookies used on the Site may notably be used to:
- ensure the proper functioning of the Site
- secure access to personal spaces
- remember browsing preferences
- measure audience of the Site
- improve the user experience
- personalize certain content
IX.3 Consent
Cookies strictly necessary for the operation of the Site are placed without prior consent.
Other categories of cookies are placed only after obtaining the user’s consent.
The user may accept, refuse, or configure cookies at any time via the cookie management panel accessible on the Site.
IX.4 Managing Cookies
The user may also manage cookies via their browser settings.
Refusing certain cookies may affect certain features of the Site without preventing general access to it.
XI.5 Amendment of the Charter
AQUARIUM LA ROCHELLE SAS reserves the right to modify this Charter at any time to reflect legal, regulatory, or technical developments.
The version in force is the one published on the Site at the time of consultation.
