An accredited site
Aquarium La Rochelle is attentive to how we receive our visitors and to the facilities and services that we offer them. The Aquarium has earned many accreditations testifying to our commitment to the highest quality standards.
The entire Reception team has been trained on the special aspects related to receiving visitors with disabilities.
Being accredited the 1st private “Qualité Tourisme™” tourist site endorses and promotes the many efforts made by all the staff of the Aquarium La Rochelle during 3 months to get this label.
The label is awarded to establishments having already engaged in a commitment towards quality.
From 2015, all the teams from the different departments were mobilised around this project and thus enabled the Aquarium La Rochelle to become the 1st private tourist site in Charente-Maritime to be awarded the Quality Tourism label.
In order to apply for the Quality Tourism label, the Aquarium La Rochelle, in constant search for improvement, has set up a quality approach by committing itself to placing the customer at the centre of attention with :
- A warm welcome
- Helpful staff
- Foreign languages spoken
- Personal service
- Clear, accurate information
- Cleanliness and comfort
- Destination information
Your opinion counts (systematic handling of complaints, customer satisfaction survey, etc.)
According to Ambre Bénier, deputy general manager, the Quality Tourism approach is "a great management tool that allows us to follow a methodology to meet the expectations of visitors". She also specifies that this label allows the Aquarium La Rochelle to be "recognised today by a national brand, for a work that has always been carried out".
The Tourism and Handicap label testifies to the quality of the Aquarium La Rochelle's facilities for the reception of people with motor, hearing and mental disabilities. This distinction rewards the major work carried out in January 2018 as well as its historic investment.
Tourism & Handicap label aims to provide reliable, descriptive and objective information on the accessibility of tourist sites and facilities, taking into account major disabilities such as motor, hearing or mental handicaps, and to develop an adapted tourist offer that is integrated into the generalist offer. Since its creation, the Aquarium La Rochelle has been anxious to be able to provide an appropriate response to the needs of each type of public. In January 2018, the first tourist site in Charente Maritime exceptionally closed its doors for four weeks of work, a premiere since 2009. Two million euros have been invested to continue to improve the quality of the visit for its 800,000 visitors. In addition to the infrastructures, the Aquarium has set up a dedicated commercial offer to enable everyone to Dream and Understand the Sea”.
The Aquarium La Rochelle is acclaimed by travellers as one of the most beautiful aquariums in France, Europe and the world.
This year again, the Certificate of Excellence was awarded to it.
It’s a 1,250 km cycling trip between Roscoff and Hendaye… In Charente-Maritime, 150km of cycle paths cross the area as far as the ferry landing stage in Royan, via La Rochelle, Châtelaillon-Plage, Rochefort or Marennes. The project is supported by a national communication plan and internet tools financed by the Departments and Regions.
The Aquarium is also acknowledged by :
Le Guide du Routard, le Guide Vert Michelin, le Petit Futé, Familiscope, Les Mamans Winneuses,….